Privacy Policy

Last updated: July 31, 2026

Quesify is operated by Netiphy (ABN 83 279 537 840), based in Melbourne, Australia.

What we collect

Account information. When you sign up, we collect your business name, email address, and the website URL you provide.

Conversation data. When visitors interact with a Quesify chatbot embedded on a client's website, we collect and store the conversation content, including any name, email, or phone number a visitor voluntarily shares.

Website visitor data. On quesify.com itself, we collect basic behavioral signals (pages viewed, buttons interacted with) to understand how visitors use our site, and to notify us of high-intent activity such as pricing views or demo submissions. This data is tied to an anonymous session identifier, not your identity, unless you separately provide contact details (e.g. via our contact form).

Payment information. Payments are processed by Stripe. We do not store your card details — Stripe handles this directly under their own security and privacy standards.

Approximate location. We use IP-based geolocation, via third-party services ipapi.co and ipwho.is, to show pricing in your likely local currency. This is an approximation, not precise tracking.

How we use it

To provide and improve the Quesify service, to build and update each client's chatbot knowledge base, to process payments, to send transactional emails and, where configured, SMS alerts (e.g. Real-Time Rescue notifications), and to respond to enquiries submitted through our contact form.

Third parties we share data with

We use the following service providers to operate Quesify: Anthropic (Claude AI, to process and respond to chat conversations), Stripe (payment processing), Twilio (SMS notifications), Resend (transactional email), Supabase (database and infrastructure hosting), and ipapi.co / ipwho.is (approximate location from IP address, for currency display). We do not sell your data to anyone.

Data retention

We retain account and conversation data for as long as your account is active, and for a reasonable period afterward for legal and operational purposes. You can request deletion at any time (see below).

Your rights

You can request access to, correction of, or deletion of your data by emailing nik@netiphy.com. We'll respond within a reasonable timeframe.

Security

We take reasonable technical measures to protect your data, including encryption of sensitive credentials and access controls limiting who can view your information.

Changes

We may update this policy from time to time. Material changes will be reflected with an updated "last updated" date above.

Contact

Questions about this policy: nik@netiphy.com