Terms of Service
Last updated: October 3, 2026
These Terms of Service and Refund/Cancellation Policy govern use of Quesify (the "Service"), operated by Nikunj Kaushik trading as Netiphy (ABN 83 279 537 840), Melbourne, Australia ("Quesify", "we", "us"). By creating an account or subscribing, you ("you", the "Customer") agree to these terms. They are governed by the laws of Victoria, Australia, and any dispute is subject to the exclusive jurisdiction of its courts.
The Service and Plans
Quesify provides an AI website assistant, delivered as a chat widget you install on your own site, plus the dashboard tools to configure and manage it (Silent Signal, Real-Time Rescue, reports, and related features described on quesify.com).
| Plan | Price | Billed | Notes |
|---|---|---|---|
| Monthly | US$49 / A$79 / NZ$85 per month | Monthly, automatically | Cancel any time; access continues until the end of the current paid month |
| Annual | US$468 / A$780 / NZ$828 per year (equivalent to US$39 / A$65 / NZ$69 per month) | Once per year, automatically | Cancel any time; access continues until the end of the current paid year, no partial refund for the unused portion |
| First month | US$9 / A$9 / NZ$9 once | Charged at signup, covering your first month on the Monthly plan | From month 2, the regular Monthly price above, charged automatically unless you've cancelled first |
All prices are shown in the currency detected for your location; the currency and price shown at signup and on your dashboard are the ones that apply to your account. A$ prices include GST where applicable (see Taxes/GST below).
The first-month price is available once per business: a business, or the same person under another account, that has already had a first month or a subscription pays the regular price.
We may change plan prices from time to time. A price change will not apply to you until your next renewal after we've given you reasonable notice (at least 30 days) by email.
Chat Credits
Your plan includes a monthly allowance of chat credits, used as your AI website assistant responds to visitors:
- 1,000 credits/month on the standard Monthly and Annual plans
Your allowance resets at the start of each billing month and does not carry over — unused allowance credits expire at the end of the month.
You may purchase additional credit packs at any time. Purchased credits never expire and are drawn down only after your monthly allowance is used up, so a purchase is never wasted by an unused allowance the same month.
If you run out of credits, your AI website assistant switches to a lead-capture mode: it collects the visitor's contact details for you to follow up on directly, rather than going silent or stopping to respond. We'll also notify you by email and show a banner on your dashboard so you can top up or wait for your next reset.
Billing and Renewal
A valid payment card is required to start any plan, including the first month. Payments are processed by Stripe; we never store your full card details ourselves.
Billing is automatic and recurring: the Monthly plan charges every month, the Annual plan charges every year, and the first month is charged once at signup, then the Monthly plan bills automatically from month 2 unless you've cancelled first. We'll email you before your first monthly charge.
If a payment fails, we'll attempt to charge your card again automatically and notify you by email; your account may be restricted until the balance is settled.
Cancellation
You may cancel at any time from your dashboard's billing settings. What happens next depends on your plan:
- Monthly: cancelling stops future billing. Your access continues until the end of the month you've already paid for.
- Annual: cancelling stops the following year's renewal. Your access continues until the end of the year you've already paid for; there is no partial refund for the remaining months.
- First month: cancelling during your first month stops the month-2 charge, so you won't be billed again. Your access continues until the end of that first month.
We may also suspend or terminate your account for breach of these terms (for example, abuse of the Service or non-payment), with notice where reasonably possible.
Refunds
Refunds follow the plan you're on:
- First month: the first-month charge is non-refundable.
- Monthly plan: cancel anytime — already-charged months are not refunded, in full or in part.
- Annual plan: if you cancel, your subscription stays active through the end of the paid year; the annual payment is not refunded, in full or in part.
This section doesn't override any non-waivable consumer guarantee you're entitled to under the Australian Consumer Law (or an equivalent local law) that a refund policy cannot exclude.
Taxes / GST
A$ prices include GST where applicable.
Customers outside Australia are responsible for any taxes applicable in their own jurisdiction.
General Terms
Acceptable use. You agree not to use Quesify to send spam, harass visitors, collect data unlawfully, or deploy the widget on a site you don't own or have permission to operate. We may suspend an account for clear abuse.
AI-generated replies. The Service uses AI to generate replies to your website visitors; these replies may be inaccurate or incomplete. You are responsible for the content of your knowledge base, your widget settings, and reviewing how the assistant represents your business. We are not liable for any commitment, offer, or promise the assistant makes to a visitor that you did not authorise.
Your visitors. You must tell your own website visitors that an AI assistant is used and that their messages are collected, and you are responsible for your own privacy obligations to them. Our handling of that data is described in our Privacy Policy.
Liability. The Service is provided "as is". To the extent permitted by law, our total liability to you for any claim arising from these terms or the Service is limited to the amount you paid us in the 12 months before the claim.
Consumer guarantees. Nothing in this document — including the "as is" description of the Service and the liability cap above — limits or excludes any right, remedy, or guarantee you have under the Australian Consumer Law, or any other law that cannot lawfully be excluded. This applies to this document as a whole, not only the Refunds section above.
Changes to these terms. We may update these terms from time to time; material changes will be notified by email with reasonable advance notice before they take effect.
Contact. Questions about these terms: hello@quesify.com.